Terms of Service

1. Agreement to Terms

Welcome to Walko! These Terms of Service ("Terms") govern your use of the Walko platform (the "Service"), operated by Walko ("we," "our," or "us").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Walko is a corporate wellness platform that enables companies to run step challenges for their employees. The Service includes:

• Creation and management of step challenges
• AI-powered step counting from fitness app screenshots
• Real-time leaderboards and rankings
• Team progress tracking
• Subscription management and billing

3. Account Registration

3.1 Account Creation

To use the Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities under your account

3.2 Company Accounts

When you create a company account (as an admin), you represent and warrant that:

• You have the authority to bind your company to these Terms
• The company information you provide is accurate
• You will ensure compliance with these Terms by all company members

3.3 Account Security

You are responsible for maintaining the confidentiality of your password. You must notify us immediately of any unauthorized use of your account.

4. Subscriptions and Billing

4.1 Subscription Tiers

We offer the following subscription plans:

• Free: 1 active challenge, up to 15 participants
• Pro: 3 active challenges, up to 50 participants
• Business: Unlimited challenges, up to 200 participants
• Enterprise: Unlimited challenges, unlimited participants

Current pricing is available on our Pricing page.

4.2 Payment Terms

• Subscriptions are billed monthly or annually in advance
• All payments are processed through Stripe
• Prices are in USD unless otherwise stated
• You authorize us to charge your payment method for recurring fees
• Failed payments may result in service suspension

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate.

4.4 Cancellation

You may cancel your subscription at any time from your Settings page. Upon cancellation:

• You will retain access until the end of your current billing period
• No refunds will be provided for partial months
• Your account will be downgraded to the Free plan
• Data exceeding Free plan limits will become read-only

4.5 Upgrades and Downgrades

• Upgrades: Take effect immediately, prorated for the billing period
• Downgrades: Take effect at the end of the current billing period
• Existing data exceeding new plan limits is preserved but read-only

4.6 Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. To request a refund, contact us at billing@walko.app. Refunds are not available for:

• Renewal charges
• Partial months of service
• Accounts in violation of these Terms

4.7 Price Changes

We may change our prices at any time. For existing subscriptions, price changes will take effect at the next renewal. We will provide at least 30 days' notice of any price increase.

5. Acceptable Use Policy

You agree not to:

• Violate any applicable laws or regulations
• Submit false or fraudulent step count data
• Upload malicious files or malware
• Attempt to gain unauthorized access to the Service
• Use the Service to harass, abuse, or harm others
• Interfere with or disrupt the Service
• Reverse engineer or attempt to extract source code
• Use automated tools (bots, scrapers) without permission
• Resell or redistribute the Service without authorization
• Impersonate another person or company
• Upload content that violates intellectual property rights
• Share your account credentials with others

Violation of this policy may result in immediate termination of your account.

6. User Content

6.1 Your Responsibilities

You are responsible for all content you submit to the Service, including:

• Screenshots from fitness apps
• Step count data
• Profile information
• Challenge names and descriptions

You represent that you have all necessary rights to the content you submit and that it does not violate any third-party rights.

6.2 License to Use Content

By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your content solely for the purpose of providing the Service.

6.3 Content Removal

We reserve the right to remove any content that violates these Terms or is otherwise objectionable, without notice.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its design, features, and content, is owned by Walko and protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to these Terms.

7.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without any obligation to you.

8. AI-Powered Step Analysis

We use Google Gemini AI to analyze screenshots and extract step count data. By using this feature:

• You consent to the processing of your screenshots by AI
• You understand that AI analysis may occasionally be inaccurate
• You remain responsible for verifying the accuracy of extracted data
• Screenshots are processed securely and deleted after analysis

Important: Do not upload screenshots containing sensitive personal information beyond step counts.

9. Disclaimers and Limitations

9.1 Service Availability

The Service is provided "as is" and "as available." We do not guarantee that the Service will be:

• Uninterrupted or error-free
• Free from viruses or harmful components
• Compatible with all devices or browsers
• Available at all times

9.2 No Medical Advice

Walko is not a medical device and should not be used for medical diagnosis or treatment. Step count data is for informational and motivational purposes only. Consult a healthcare professional before starting any exercise program.

9.3 Third-Party Services

The Service integrates with third-party services (Stripe, Google AI, etc.). We are not responsible for the availability, accuracy, or content of these third-party services.

10. Limitation of Liability

To the maximum extent permitted by law, Walko shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or data loss
• Actions of other users
• Unauthorized access to your account

Our total liability to you for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify and hold Walko harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit to the Service

12. Termination

12.1 By You

You may terminate your account at any time by deleting it from your Settings page. See our Privacy Policy for information about what happens to your data.

12.2 By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay subscription fees
• Create security or legal risks

12.3 Effect of Termination

Upon termination, you will lose access to the Service and your data will be handled according to our Privacy Policy. Provisions that should survive termination (payment obligations, liability limitations, etc.) will continue to apply.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Delaware, USA, without regard to conflict of law principles.

13.2 Informal Resolution

Before filing a claim, please contact us at legal@walko.app to attempt informal resolution.

13.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration, except that you may assert claims in small claims court if they qualify.

13.4 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions or collective proceedings.

14. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you disagree with the changes, you must stop using the Service and may cancel your account.

15. General Provisions

16. Contact Us

If you have questions about these Terms, please contact us: